Warranty FAQ

The Cherry Creek Warranty requires that windows are finish painted before installation. Primer is not finish paint. It will not protect wood windows from moisture. The windows are made from kiln dried wood and come out of the factory with 12% or less moisture content. Any exposure to the humidity in the interior or exterior of a home without protection could damage your windows.

Through over three decades worth of experience manufacturing and installing wood windows we have learned that painting windows light colors results in the longest lasting, best operating, low maintenance windows. Dark paint colors cause the wood to heat up excessively. This leads to bubbling paint, pitch bleed, checking wood, and contraction and expansion of wood parts. The end result can be failure of glass seals, warped windows, cracks in joints where water can easily penetrate, and many other things.

Basically, the warranty covers 2 years after purchase on hardware, wood components, and glass failure. From 2-10 years if a glass failure occurs the cost of glass is covered but the cost of labor for replacing the glass is the customer's responsibility. For full warranty documents, click here.